Returns and exchanges
Please keep in mind that SHAZOEY jewellery is completely handmade, and there may be slight variations in the hammering and stamping of gold and silver. Also due to the raw and one-of-a-kind nature of gemstones, what you receive may differ slightly from what is photographed.
Due to hygiene reasons, we do not offer returns/refunds for earrings, unless faulty.
As all necklaces, bracelets and rings are handmade to order, please choose your sizing carefully as a small fee may be charged for a change in sizing to cover the materials and time spent on creating a completely new piece for you. Returns and refunds are not offered simply for a change of mind, so please choose carefully and keep this in mind prior purchasing.
However, if there are any issues and you are not 100% satisfied with your order, please contact us as soon as possible as we will try our best to resolve any issues that there may be. We are here to help!
All SHAZOEY pieces have been designed and crafted to the highest standard, but daily wear and tear is inevitable. Please refer to the care guide before wearing and be kind and gentle to your jewellery.