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Frequently asked questions

A red and purple agate necklace inside a pink gift box

What can I expect in my parcel?

All SHAZOEY jewellery pieces are lovingly crafted with care and beautifully presented in an original SHAZOEY gift box with a care card. It is then safely packaged so that it will arrive to you in perfect condition.  

Sending a gift?

We are happy to include handwritten cards for gifts, free of charge. Please contact us with your message, or leave a note at checkout.

What are the materials used in your jewellery?

Have a read of our materials page to learn more about the precious metals and gemstones used in our pieces.

How do I care for my new SHAZOEY pieces?

Please refer to our care guide for information on how to care for your pieces.

If you have any other questions, feel free to contact us