Frequently asked questions
What can I expect in my parcel?
All SHAZOEY jewellery pieces are lovingly crafted with care and beautifully presented in an original SHAZOEY gift box with a care card. It is then safely packaged so that it will arrive to you in perfect condition.
Do you take custom orders?
As each SHAZOEY piece is handmade, I'm more than happy to work with you to design and create a piece that will fit you perfectly and that you will love. Send an email under 'Contact Us' on the main page and I will get back to you as soon as I can.
Sending a gift?
We are happy to include handwritten cards for gifts, free of charge. Please contact us with your message, or leave a note at checkout.
What are the materials used in your jewellery?
A base metal (usually of brass or copper) covered by thick coats of gold, gold-filled jewellery should last as long as solid 14k gold jewellery with reasonable care. Safe for most with sensitive skin.
Gold vermeil is a base of sterling silver plated with gold. Store in a sealable plastic bag when not in use, because even though the gold may not tarnish, the silver underneath will. It is natural for gold vermeil jewellery to tarnish over time, but don’t worry - this adds more character to the piece! Safe for most with sensitive skin.
Sterling silver is a mixture of pure silver and usually copper. Wear often or store in sealable plastic bags to prevent tarnish. If tarnished, use a silver cloth to gently buff. Safe for most with sensitive skin.
GOLD PLATED / SILVER PLATED
The plating may wear off as it is only a coating. Store in sealable plastic bags to prevent tarnish. You can remove light tarnish by using a dry and soft microfibre cloth and is important to buff VERY gently, to avoid scratching the outer layer.
Hot water, harsh chemicals and cleaners should be avoided at all times. After wearing, wipe your precious gemstone jewellery gently with an untreated, dry, soft microfibre cloth only.
If you have any other questions, feel free to contact us.